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The Garuda Has Risen!

Why Apple Vacations uses Garuda as the Airline for its 2017 KL-Sapporo Charters?

Like the mythical Phoenix, a bird with red, orange and gold plumage, rises anew from the ashes, the Garuda of Indonesia has risen from its most difficult period (1996-2004), renewed and reborn! This came about after the lifting of the European Union ban against Garuda Indonesia and three other Indonesian carriers in July 2009, where Garuda (GA), which also involved the State, immediately undertook an aggressive five-year (2010-2014) restructuring plan known as the Quantum Leap, to overhaul the company. Concerted actions and measures by both the Indonesian competent authorities on policy, regulations and enforcement, and the operator on compliance, management and operations were taken to put GA, the national icon of the country, back on track. The plan, centred on safety management and operations according to international best practices, addressed three critical areas to win back customers.

1. Rejuvenation of aircraft fleet and expansion of network

  • Introduced newer and modern fuel-efficient aircraft, and doubled its fleet size to boost passenger annual numbers (Fleet as at 2016OCT: 144 aircraft).
  • Maintained a young fleet of aircraft - average age: 5.1 years (one of the youngest fleets in the world (2016OCT)).
  • Expanded the network and renewed focus on international markets.
  • 2. Adherence to international aviation safety standards and best practices

  • GA is IOSA (IATA Operational Safety Audit) certified, and certification valid until 2018SEP08.
  • GA complied with EASA (European Aviation Safety Agency) safety standards and is an Authorised Third Country Operator (TCO).
  • Indonesia adhered to International Civil Aviation Organization (ICAO) safety standards under ICAO's Universal Safety Oversight Audit Programme (USOAP). 
  • Indonesia upgraded to Category 1 status, from Category 2, by the FAA (US Federal Aviation Administration, under its International Aviation Safety Assessment (IASA) program.
  • 3. Improvement of ground and inflight service standards and quality

  • Rebranded with a fresh image which included changing the airline's livery, logo and staff uniform. The new look gave a vibrant feel to "Capture the Spirit of Friendliness and Professionalism of Indonesia".
  • Improved inflight service with better meal choices and amenities.
  • Retrained both ground and inflight staff to better serve customers. 
  • Embracing change and committed to getting the company back on track with the Quantum Leap program, Garuda Indonesia rose to the challenge and transformed itself into a five-star airline. Today, it ranks amongst the world's best in all aspects of management, safety and customer service, and, as at 2017SEP Year-to-date (Group total), it carried 26.8 million passengers! With its focus in raising and sustaining the high standards of service since the restructuring exercise started, it earned itself numerous prestigious awards such as Most Improved Airline, 5-Star Airline, and World's Best Cabin Crew from Skytrax, the global air transport rating organization.

    Amongst the coveted awards received are :

  • 2010 : Named Asia's leading service quality airline by the Centre for Asia-Pacific Aviation (CAPA).
  • 2012 : Most Improved Airline by Skytrax.
  • 2012 : World's Best Regional Airline by Skytrax.
  • 2013 : World's Best Economy Class by Skytrax.
  • 2013-14 : Best Airline in Asia & Australasia at the Passenger Choice Award by Airline Passenger Experience Association (APEX).
  • 2013-17 : Top 10 Airlines Award, with GA ranked 8th, 7th, 8th, 11th and 10th respectively, in the last five years by Skytrax.
  • 2014-16 : Recognized as a Five-Star Airline, based on consistent and high standard service by Skytrax.
  • 2014-17 : World's Best Cabin Staff, four years in a row, by Skytrax.
  • 2017 : Recognized as "The World 8th Best Airlines For Business Travel" by the CEOWORLD Magazine.
  • The awards conferred upon GA by Skytrax competed against the likes of the world's distinguished carriers such as : Singapore Airlines, Emirates, Qatar, Etihad, Lufthansa, Cathay Pacific, Japan Airlines, and British Airways, to name a few.
    The World Airline Awards by Skytrax are the most coveted quality accolades for the airline industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airline excellence. Travellers across the globe take part each year in the world's largest airline passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with no payment by any airline or other outside organization for any aspect of the customer survey or Awards presentation event.


    5-Star Airline

    Customer safety and care is the foundation of our business. On this premise, we always secure an airline that can satisfy the following three basic conditions for our charter :

  • Safety management systems that comply with global safety standards
  • Aircraft used must be of the newer model kept in impeccable condition
  • Renowned customer service. 
  • Rest assured, GA is a 5-Star Airline meeting these conditions and has good operational capability to ensure the safety, comfort and well-being of our customers, and our company,
    Apple Vacations.

    Newest Aircraft - Airbus A330-300 for KUL-Sapporo Charters

    The aircraft assigned to operate the charters will be either one of the three newest Airbus A330-300 aircraft in the GA Fleet
    (Registration/Age: PK-GHA/1.67 Years, PK-GHD/1.25 Years, PK-GPZ/1.83 Years).

    These aircraft are configured with 24 Business and 263 Economy Class seats, to give maximum passenger comfort. Information and features include :

    Business Class (4 Seats Abreast)
    - Begin and end your journey in total comfort and relaxation.

  • Cabin Layout 1-2-1
  • Fully flat-bed with Seat/Bed Width of 19.8 inches
  • Comfortable ergonomic seats that can be converted to fully-flat bed
  • Spacious Legroom with Seat Pitch at 80 inches
  • All seats with direct aisle access
  • LCD Screen 15.6 inches
  • AC Power and USB port at every seat
  • WiFi onboard on demand

    Economy Class (8 Seats Abreast)
    - Unparalleled experience to enhance your journey.

  • Cabin Layout 2-4-2
  • Comfortable ergonomic seats with Seat Width of 16.8 inches
  • Spacious Legroom with Seat Pitch of 31-34 inches
  • LCD Screen 11.1 inches
  • AC Power and USB port at every seat
  • WiFi onboard on demand


    Using Garuda Indonesia, a 5-Star Airline is all about giving our customers a peace of mind for a good journey, arriving relaxed and refreshed!

    The Garuda Has Risen!
    Apple Vacations & Conventions Sdn Bhd

    Departmental Restructuring

    Dear Valued Stakeholders

    Apple Vacations & Conventions Sdn Bhd is pleased to announce the restructuring and absorption of Apple Muslim into Apple MICE as part of its initiative to improve profitability and value creation, and also to provide better service to customers.

    With this restructuring, Apple Muslim shall no longer be in effect but will be a part of Apple MICE, which is headed by Ms Queenney Lew – Senior Manager. This restructuring comes into effect on 1 February 2018.

    All communications for MICE / Muslim MICE travel shall be sent to: -

    Apple MICE's
    General Email
    Hunting Line : +603-2148 1778
    Fax : +603-2148 3818

    To chat with specific personnel of APPLE MICE Team: -

    Head of MICE
    Queenney Lew : +6012-622 3925 /

    Sales Department
    Evee Lee : +6016-998 8398 /
    Derek Cheong : +6012-603 2199 /
    Keith Hoh : +6017-650 5102 /

    (Muslim Section)
    Zues : +6012-304 1020 /
    Adha : +6019-265 5460 /
    Nickson : +6017-807 0627 /

    Thank you.
    The Management

    Mr Raymond Lee Kok Leong

    Please be advised that Mr Raymond Lee Kok Leong, Managing Director of Apple Signature Holidays Sdn Bhd, an Apple Vacations Group Company, has left the company for new opportunities elsewhere. Raymond has been involved with ourwestern tour business since joining the company in 2013.

    With immediate effect, Mr Raymond Lee is no longer authorized to transact any business on behalf of or represent Apple Signature Holidays Sdn Bhd or any Apple Vacations Group of Companies.

    In the interim period, all matters and responsibilities pertaining to Apple’s Western Tour Department have been assumed by Mr Bernard Woo, and please ensure all correspondence, dealings and enquiries are directed to him as follows:

    Name : Bernard Woo
    Designation : Chief Operating Officer
    Email :

    Please extend your support to Bernard in his expanded role. Similarly, we would also like to extend our appreciation to Raymond for his contribution to our organization and in wishing him well in his pursuits outside of AVG.

    We also would like to thank you for your cooperation and support to our organization and we look forward to our continuous partnership, going forward.

    Thank you.
    The Management

    Fraud Alert

    Apple Vacations & Conventions Sdn Bhd would like to alert members of the public to a company that is falsely using the Apple Travel name and logo. Please note that Apple Japan and Apple Tour MY is NOT a division or franchise of Apple Vacations & Conventions Sdn Bhd nor is it connected to any of the Apple Vacations & Conventions Sdn Bhd company.

    We are aware of the following details being used by them :

    Name: Apple Tour MY
    Facebook account: Apple Tour MY
    Address: Lowyat Kuala Lumpur, Malaysia 55100
    Tel: 011-6161 8581 (WhatsApp)
    Bank account name : EXCELLENT LINE ENTERPRISE
    Bank details: 5100-1361-6429 (MAYBANK )

    Name: APPLE JAPAN™
    Facebook account: Apple Japan Travel Agency
    Address: Apple Japan, 3-39-13 Nishishinjuku, Shinjuku-KU, 160-0023 Tokyo
    Tel: + 81-345-88-345 (Japan HQ) / +81-345-107-871 / + 6014-352-9246 (WhatsApp)
    Email: /
    Bank details: CIMB Bank 8008041244

    Apple Vacations & Conventions Sdn Bhd (ROC 220677 - X & KKKP 2253) would like to reiterate that Apple Japan has no relationship in any shape or form to us and do not represent us at all.

    We are aware that Apple Japan and Apple Tour MY is conducting online sales of tour packages which requires individuals to reveal personal and banking details. We recommend that members of the public do not provide any personal details or banking details to anyone making a fraudulent attempt to obtain payments from individuals and advise that the necessary checks be conducted prior to revealing any information or making any payment.

    With regards to the unauthorised use of the Apple Travel name and logo which are registered trademarks, Apple strongly condemns this unethical behaviour and will be pursuing legal action.

    DISCLAIMER: Apple Vacations & Conventions Sdn Bhd is not responsible for any loss of data, security breaches, fraud or damage of any kind resulting from, caused or attributed portals, websites or e-mail domains which are not authorised by Apple Vacations & Conventions Sdn Bhd.

    For more details please visit : or

    Thank you.
    The Management