A Tour Leader’s Tale

It happens not only to a newbie, even a senior tour leader or tour guide have sleepless nights before the tour departure. Sometimes she might contemplate not taking up the job or she might shed a tear or two.

 

Facing challenges and phobia – a tour leader’s tale

It happens not only to a newbie, even a senior tour leader or tour guide have sleepless nights before the tour departure. Sometimes she might contemplate not taking up the job or she might shed a tear or two. More and more people from this industry are sharing this so-called “tour leading phobia” which should not be ignored in the tourism industry. To outsiders, the tour leaders and air cabin crews are fun jobs with pay.

Is it due to the company, the boss, the “brand pressure” or the clients? As explained by Ling who has been a tour leader for 2 years, “The whole group comprised of people with social status. While most of them are humble, there is usually one or two who are difficult to handle. On top of that, if some arrogant personality decides to disagree, the situation would be worsen and complicated. Besides being sandwiched between the tour members, the tour leader is also trapped in the grey area between tour members and local guide or between tour guide and driver.

 

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